UAE Wins Top Global Postal Awards For Customer Service Excellence

Post by : Mumtaaz Qadiri

The United Arab Emirates, represented by Emirates Post, has achieved top global recognition in the postal sector. The country won first place in the Customer Service category for excellent express mail services. Additionally, it received the Gold Performance Award for 2024, one of the most prestigious awards given by the Universal Postal Union (UPU) through its Express Mail Service Cooperative (EMS). This achievement highlights the UAE’s leadership in global postal services.

Awards Presented During Major Congress

The awards were presented at the official meeting before the launch of the 28th Universal Postal Congress – Dubai 2025, a major international event for the postal sector. The congress, hosted by the UAE from September 8 to 19, brings together postal service providers, leaders, and experts from around the world. This setting underlines the importance of the UAE’s achievements in front of the global postal community.

Reflecting UAE’s Vision And Smart Services

The awards reflect the UAE’s forward-thinking vision in building a smart postal and logistics infrastructure. The country focuses on efficiency, quality, and reliability in all services. This achievement strengthens the UAE’s position as a global leader in logistics, showing its ability to meet high international standards and provide outstanding customer experiences.

Gold Performance Award Criteria

The UAE earned the Gold Performance Award after an extensive evaluation. The assessment looked at multiple areas, including international network performance, customer satisfaction, responsiveness, and adherence to delivery schedules. Emirates Post scored high in all phases of service, from shipment receipt to delivery, including post-delivery support, with performance indicators ranging from 95% to 98%.

Excellence In Customer Service

Winning first place in the Customer Service category highlights the impact of UAE’s ongoing investments in digital customer experience initiatives. Emirates Post has developed intelligent and responsive service channels, ensuring customer needs are met promptly and efficiently. This commitment demonstrates the country’s dedication to organizational excellence and superior service standards.

Statement From Emirates Post Leadership

Tariq Al Wahedi, Congress Chair Designate and Group CEO of 7X, praised the achievement. He said, “This recognition highlights our wise leadership’s vision of using innovation to strengthen the UAE’s position globally. It reinforces our commitment to developing an advanced postal system. This achievement will serve as a launchpad for Emirates Post to reach even higher goals in service, partnerships, and digital solutions.”

Contribution To Global Postal Services

The UAE’s success is not just national but also contributes to shaping global postal services. Through strategic partnerships, sustainable digital solutions, and high-performance operations, Emirates Post is helping set new international standards for efficiency and customer satisfaction in the postal sector.

Alignment With UAE Centennial Plan 2071

This achievement reflects the UAE Centennial Plan 2071, which focuses on national competitiveness by developing key sectors that drive economic growth. The postal sector is a vital part of this plan, as it supports the country’s digital transformation goals and enhances its global logistics network. The award demonstrates that UAE’s efforts in postal services are contributing to long-term national strategies.

Advanced Logistics And Operations

Emirates Post’s recognition shows its capability in handling international and domestic mail efficiently. The country’s logistics operations are designed to ensure timely deliveries, accurate tracking, and smooth customer experiences. The high performance in operations emphasizes UAE’s focus on reliability, precision, and innovation in logistics.

Digital Transformation In Postal Services

The UAE has made significant investments in digital postal solutions. From smart tracking systems to responsive online customer platforms, the country ensures customers can access postal services easily and efficiently. The Gold Performance Award acknowledges these efforts, showing that technology and innovation are at the heart of UAE’s postal strategy.

Enhancing Customer Satisfaction

Customer satisfaction was a key factor in earning the awards. Emirates Post continuously monitors customer feedback, implements improvements, and provides personalized support. The result is a postal service that is trusted and appreciated both locally and internationally. Winning the Customer Service category confirms that UAE’s focus on clients is successful and impactful.

Commitment To Continuous Improvement

Emirates Post considers the award as a step toward even higher goals. The leadership plans to continue enhancing operations, digital platforms, and global partnerships. By doing so, the UAE will maintain its leadership position in the global postal sector and set new benchmarks for service excellence.

International Recognition Strengthens UAE Brand

This international recognition strengthens the UAE’s reputation as a country that combines innovation, efficiency, and excellence. The awards highlight not only Emirates Post’s success but also the UAE’s broader achievements in logistics, digital services, and global competitiveness.

Strategic Partnerships And Future Plans

Emirates Post aims to use this success to expand strategic partnerships worldwide. These collaborations will enhance service quality, introduce new technologies, and integrate global postal systems. The focus remains on creating sustainable, high-performance postal services that meet international standards and support economic growth.

UAE’s Postal Leadership

The UAE’s achievement in winning the Gold Performance Award and topping the Customer Service category is a clear indicator of the country’s leadership in the global postal and logistics sector. By combining technology, operational excellence, and customer-focused services, Emirates Post has set a new standard in postal services. The award reflects the UAE’s dedication to innovation, global recognition, and continuous improvement in serving both national and international communities.

UAE Postal Excellence, Customer Service Leadership, Global Logistics Recognition