New York Sues Zelle Over $1B in Scam Losses

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Photo: Reuters

On August 13, 2025, New York Attorney General Letitia James filed a lawsuit against Early Warning Services (EWS), the company that runs Zelle, accusing it of allowing scammers to steal more than $1 billion from consumers. The court papers accuse Zelle of launching a fast and easy money-transfer service that lacked essential safety checks, helping fraud become widespread.

1. What the Lawsuit Says

• Plain Design Flaws: The lawsuit claims Zelle was designed with weak security from the start, making it easy for criminals to create fake accounts and fool users.
• Rampant Scams: It states that from 2017 to 2023, scammers used Zelle to trick people into sending money for bogus services or pretend emergencies like fake utility bills.
• Ignored Warnings: Despite knowing about these problems, EWS and its partner banks did little to stop the growing fraud, and victims often got no help.
• Delayed Fixes: Although Zelle introduced some improvements in 2023, these were slow and insufficient to protect users who had already lost money.
• Attorney General James argues that Zelle was marketed as secure, but the design and lack of safeguards made it a hot spot for scams.

2. Examples of Scams

One victim received a call from someone posing as a utility worker, warning that their power would be cut off unless they paid $1,477 via Zelle to a “Coned Billing” account.

In another case, someone sent $2,600 for a puppy that never existed and couldn’t get the money back through the bank.

James pointed out that such stories are common—and mistakes like these left people unable to recover from financial damage.

3. Why This Lawsuit Matters Now

In early 2025, the Consumer Financial Protection Bureau (CFPB) had filed a similar lawsuit against Zelle and its bank owners, including top banks like JPMorgan Chase and Bank of America. However, after a government change, that case was dropped.

• This new suit picks up where the CFPB left off, signaling that state-level watchdogs will continue pushing for accountability even as federal oversight weakened.
• The lawsuit asks for money back for victims and court orders to make Zelle strengthen its protections.

4. How Zelle Responded

Zelle's parent company called the lawsuit a "political stunt" and accused the Attorney General of ignoring the facts. They pointed out that most Zelle transactions — more than 99.95% — happen without any fraud reported. Still, critics say that small percentages still harm thousands of people when the amounts involved are so large.

5. Why Zelle Was Vulnerable

Zelle is designed to move money quickly—often instantly—between bank accounts using just an email or phone number. That speed is convenient, but harmful when scams start.

• The registration process was simple and didn’t require strong identity checks.
• Scam accounts could impersonate trusted sources, like a neighbor or a government agency.
• Once money was sent, it was very hard or even impossible to get it back.

6. Wider Impact and What’s Next
For Zelle and Its Banks

The lawsuit could force changes to how the payment system works—like stronger verification, fraud alerts, or account freezes. It could also lead to serious financial penalties.

For Consumers

People who lost money in Zelle-related scams might get refunds or compensation if the lawsuit succeeds.

For Regulation

If Attorney General James wins, this case could spark stricter rules across the fintech industry. More safeguards could become mandatory, especially for apps that move money quickly.

7. What Students Should Think About

• Why is easy money transfer useful—and risky?
• How do scammers exploit technology like Zelle?
• What types of protection can make apps safer?
• Who should be responsible when your bank app gets hacked: the company that made it or the person you trusted?

New York’s top attorney has sued the company behind Zelle, calling it a “hub for scams” due to weak security and rushed design. From 2017 to 2023, scammers took advantage of these flaws to steal more than a billion dollars from users. Although some safety features were added in 2023, they were too late for many victims. The lawsuit seeks refunds and stronger fraud protection for users, pushing back where federal oversight dropped away. That marks a renewed effort to protect people relying increasingly on fast, digital money transfers.

New York Attorney General